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Awards and distinctions

We follow the latest trends, precisely tailor services to fulfill our clients’ needs, and in the area of mobility we are ahead of the competition. The proof of recognition for our choices and efforts are numerous awards and distinctions received by mBank in Polish and international contests. Each prize is a reason for us to be proud and to mobilize for further work.

Below we are presenting awards and distinctions received by mBank and mBank Group subsidiaries in 2017:

mBank’s mobile application

  • After last year’s appreciation of the mobile application, both by the jury and Internet users, mBank won the second Special Award for Mobile Authorisation, i.e. the innovative method for authorising transactions ordered in the transactional system without SMS passwords at the Mobile Trends Awards 2016.
  • In its newest report “2017 European Mobile Banking Benchmark”, Forrester Research, a global research and consulting company, examined the mobile offer of eleven European banks and ranked mBank second. At the same time, mBank’s application was hailed as the most convenient and user-friendly. In particular, the app was praised for the way account history is presented, easy access to the most frequently used functionalities and the way of executing transfers.
  • In the next edition of the “Newsweek’s Friendly Bank”, the mobile application was appreciated by Newsweek Polska which evaluated the quality of retail banking services and took third place.

Product offer and customer service quality

  • In the competition organised by and Puls Biznesu, for the sixth time mBank won the “Golden Banker” title for the highest quality of service provided in all channels and a distinction for applying the best practices in the security area. Additionally, mBank gained recognition as it was granted a distinction for the most secure financial institutions in the market for the second time in a row. We were also praised for our educational activities in the security area, i.e. our pioneering campaign called: “You don’t do it in real life? Don’t do it on-line!” (“Nie robisz tego w realu? Nie rób tego w sieci!”) and our new secure way of authorising internet transactions – mobile authorisation.
  • mBank received the title of „Bank appreciated by customers” („Bank doceniony przez klientów”), based on the results of the ARG Rynek i Opinia survey named “Monitor of retail customer satisfaction” („Monitor satysfakcji klientów detalicznych banków”). In the core ranking, which is mainly influenced by the image, stability and profitability of using products and services, mBank took fifth place. mBank also joined the top banks, which are the highest rated in the ranking „Assessment of contact points” (fourth place).

Capital market

  • the award for the highest total value of IPOs on the WSE organised in 2016;
  • the award for the largest share in trading in shares in the NewConnect market in 2016 (without market maker’s transactions);
  • the award for the highest value of trading in non-treasury bonds and for the highest value of issues of non-treasury debt instruments listed on Catalyst.
  • a distinction for distributing information for stock exchange.
  • mBank was among the most transparent companies from the WIG20 index in 2016 in the first edition of the ranking prepared by Parkiet and the Accounting and Tax Institute.
  • mBank was included in the new RESPECT Index, the first Central and Eastern European index of responsible companies, established by the Warsaw Stock Exchange.
  • mBank won the prestigious „The Best of the Best” award for the best 2017 annual report, in „The Best Annual Report” contest for listed companies organised by the Tax and Accounting Institute.

Awards and distinctions related to the area of Investor Relations are presented in the chapter /2.3.2. Investor relations at mBank/.

Awards for mBank’s foreign branches in the Czech Republic and Slovakia

mBank in the Czech Republic received 7 awards in the „Zlatá koruna” competition, held under the patronage of the Minister of Finance of the Czech Republic and aimed at awarding the best financial products in the Czech market: – 2 golden, 2 silver and 3 bronze.

The prizes were awarded for:

  • mKonto in the audience category (first place);
  • mKonto Business (first place) and mKonto Business eMAX (third prize) in the entrepreneur category;
  • mKonto Business in the company account category (second place);
  • the mKreditka Plus credit card in the payment card category (third place);
  • the Prvni mPujcka credit in the credit category (second place);
  • mKonto – with no fee guarantee in the account category (third place).
  • The Czech branch of mBank won another Superbrands award (it received it for the first time in 2016), whereas the Slovak branch won its first award in 2017. The awards confirm mBank’s place among the strongest brands in both countries.
  • mBank was named one of the most reliable cash loan providers from the point of view of customers’ safety in two independent Czech rankings – “The Navigator of Safe Lending” and “The Index of Responsible Lending”. The results are proof of mBank’s commitment to transparency and empathy.
  • mBank performed excellently in Slovak Zlatá minca (Golden Coin) contest.
  • The mortgage loan for real estate refinancing offered in Slovakia secured mBank the third place in the ranking of Trend weekly. The classical mortgage loan and mKonto won silver awards in the Finparáda financial product of the year contest. The competition is based on the analysis of annual market data carried out by Scott & Ross analysts. Furthermore, the mobile banking application won the golden award in the PCNews contest and was hailed as one of the best in the Slovak market.

Top employer

  • For the third time, mBank was awarded the Top Employers Polska Certificate, which is granted to the best employers – organisations which demonstrate top standards of HR practices.
  • mFaktoring has been recognized as the best employer in the Aon Best Employers program aimed at selecting companies that create the most engaging jobs (by examining employees’ opinions in terms of engagement, engaging leadership, high performance culture and a reliable employer brand).

Other awards

  • mBank became a winner of the 17th edition of the annual Global Finance magazine competition, for the best bank and the provider of financial management services in Poland (Best Treasury and Cash Management Banks and Providers). In addition, mBank became the best bank in Poland in the ranking of the best corporate/institutional digital banks in Central and Eastern Europe. The award confirmed the bank’s strong market position and following the latest trends in digital banking, aimed at satisfying the needs of corporate clients.
  • In the competition for the best bank for companies from the SME sector in Poland, organized by Forbes magazine, mBank won for the second time in a row and was recognized as a financial institution that meets the needs of entrepreneurs to the highest standard. mBank was appreciated for the quality of customer service, both in branches and via remote channels, and a product offer for companies.
  • During the 17th Kantar TNS Financial Conference, mBank was ranked third in “The Most Admired Creation of the Bank Brand” category and received the Leopard award.
  • For the third time in a row, mBank won the “Private Equity Diamonds” („Diamenty Private Equity”) prize in the “Bank of the Year” category. The bank was awarded by Executive Club.
  • mBank turned out to be one of the main winners of the “Fifty Biggest Banks in Poland 2017” („50 największych banków w Polsce 2017”) ranking, which was organised for the 22nd time by the BANK financial monthly We took the first place in the “Retail Banking” and “Corporate Banking” categories and the third place in the “Efficiency of the Banks’ Operations” category. Additionally, Jarosław Mastalerz was distinguished for his achievements and recognised as the market innovator by the award committee.
  • mBank’s „Entrepreneur win” campaign (“Przedsiębiorco zyskaj”) received the bronze Effie of the „Effie Awards” in the business-to-business category. The campaign was aimed at highlighting the brand’s distinctiveness and displaying an attractive offer – mBiznes account with guaranteed invariability of pricing conditions and moneybacks.