However, it is not only specialist knowledge that helps to build a strong brand. What is equally important is the ability of our employees to develop empathic relationships with clients.
These skills are an important part of mBank’s human capital. They reflect the mission of mBank, which is “To help. Not to annoy. To delight. Anywhere.” Those relationships are underpinned by simple, open, friendly and empathic communication that also forms the basis for relationships inside the organisation and is a vital pillar of our organisational culture. What makes us stand out from the crowd are our people, the way we approach them and their unique competence.
This unique culture has helped us to build an innovative brand. Hence, it is our ambition to strengthen it further across the Group. This culture has secured us a special place in the banking industry.