mBank has been an icon of innovation in the Polish banking industry from the very beginning of its existence. Expanding into retail business, we created the first truly Internet-based bank in Poland focused around a modern, easily accessible and convenient online banking platform. Our strategy by 2020 puts an emphasis on mobile banking challenges and prospects. Being a digital bank is not only about innovative product distribution tools. The organisational structure, internal processes, approach to risk management, infrastructure, including IT systems and network of retail branches, developed in accordance with a uniform philosophy are equally important.
We know that our clients notice and appreciate our organisational efficiency. Hence, efficient operational processes are just as important as innovative products and contact channels.
What makes the organisational solutions that were rolled out and are being continuously developed in Poland special is the possibility of transferring and using them elsewhere. As a result, we have been the first Polish bank to successfully transfer its business model to foreign markets – the Czech Republic and Slovakia. In 2017 we licensed our electronic banking system to the French La Banque Postale.