Mobility, understood as access to mBank products anytime and anywhere, is an important part of our strategy, which, among others, helps to reduce the threat of social exclusion among the inhabitants of less urbanized regions of Poland. We are relentless in our effort to constantly develop our mobile application. In April 2017, we launched a new version inspired by the opinions and habits of our users. Interestingly, July 2017 was the first month in which the number of clients logging in to their accounts via mobile devices exceeded the number of log-ins via personal computers. Our corporate clients, on the other hand, were provided with a thoroughly overhauled transactional service CompanyNet, which reduces to a minimum the number of clicks needed to perform the basic operations. In 2017, we developed an online process for setting up a business, which has won numerous awards.
Throughout 2017, in line with the “Mobile Bank” strategy, we remained highly efficient, with the costto-income ratio at 45.9%, which is way above the banking sector average. Income in 2017 hit a historic high, driven mainly by dynamic growth in net interest income and net fee and commission income, that is income from recurring business, not one-off events. Moreover, we continued to invest in future growth, especially in the IT and security area, to continuously provide our clients with innovative and reliable digital banking solutions. At the same time, we were involved in a number of other projects, including the construction of our new headquarters in Łódź.