The investments planned by us in the next year include, first of all, further digitalisation. We will mainly focus on the optimisation and automation of customer service processes and internal processes to further strengthen our competitive advantage. The projects will support our “mobile Bank” strategy and multi-channel approach to customer service. As a result, we will improve effectiveness, optimise costs, further improve IT security and support legal compliance.
It is our objective in the following years to further strengthen the competitive position of mBank in the Czech Republic and Slovakia, including additional customer acquisition, improved customer experience and development of the mobile application.
In 2019, we will continue many projects initiated in 2018. These include, the development of the branch network, within which we plan to open another 12 light branches, 1 advisory centre and 2 mini-centres. Our focus, both in the near future and in the long term, is on ensuring that our business is fully compliant with all regulatory requirements.