Is addressed to all clients. We ask clients how likely they are to recommend mBank to their business partners (which is measured by the NPS) and how satisfied they are from their relationship with mBank. This is how we identify the key reasons why clients recommend our services and areas that need improvement. In 2019 the NPS was 33 for all corporate clients and 41 for clients who named mBank their first-choice bank (market average: 17; source: Kantar Polska, August 2019). In addition, the proportion of corporate clients satisfied or very satisfied with mBank’s services stood at 75%, which is similar to the 2018 figure.