Efficient protection of consumers’ data and privacy is a fundamental precondition of credibility of financial service providers. We know how important it is for our clients.
Personal data of European Union nationals, including Poles, are strictly protected.
mBank respects all rights of its clients under the provisions of: mBank’s Personal Data Security Policy and mBank S.A. Policy of Personal Data management in Time (Retention Policy).
The policy is based on the General Data Protection Regulation (GDPR) and incorporates the GDPR provisions and the rights of data subjects. mBank has appointed a Data Protection Officer who is available at the e-mail address: inspektordanychosobowych@mbank.pl
For details of data protection and its enforcement at mBank, visit our website: www.mbank.pl/rodo/strona-glowna.
In 2020:
- 41 complaints were lodged by the Personal Data Protection Officer (PDPO). They referred to the processing of the data of our existing and potential clients. By the end of 2020 we have not received any administrative decisions determining if the bank has processed the data against the GDPR policies.
- Total number of identified breaches of GDPR policies at mBank reached 54. We have notified PDPO about each one of them and approached the affected clients accordingly to the GDPR regulations.
- All complaints lodged by PDPO and confirmed cases of GDPR breaches at the bank are consistently examined. Where required, actions were taken in order to eliminate confirmed improprieties.
“People Are Awesome”
In 2020 we resumed the nationwide social campaign promoting cybersecurity entitled “People Are Awesome” („Ludzie są niesamowici”). The campaign explained which online situations can be dangerous and why. It also promoted knowledge on online threats and ways to protect oneself from them. We have broadcasted the informative campaign on the Internet and on TV. Moreover, we launched a dedicated website LudzieSaNiesamowici.pl, where we posted additional information about key takeaways from the campaign.