I did not even imagine that I could find myself in a situation where I would feel the need to write such a personal letter to an institution as serious as a bank.
18 years ago, it really took a lot of courage to trust a fully virtual bank. It turns out, however, that it was worth it.
Both my husband and I were very active professionally at the time, we were 40 years old, we had a lot of plans, dreams, hopes… A modern, virtual bank perfectly fit our expectations. Since then we have built a house, we raised our children and even became grandparents of two lovely grandchildren. Now, we follow our passions and numerous interests.
Our children grew up and have become independent. We are so proud of them – they are also mBank’s clients… only because their dad said so once, and that’s how it stayed. Even now, he often advises our son’s company on financial matters, probably even at the moment he is applying for a company loan. We continue being faithful and our family’s next generation is building its future with mBank.
Having said that, I would like to thank you for all these years, for this time travel to which you have encouraged me with your jubilee letter.
Congratulations on a great 18th birthday action. I have to admit that mBank showed its human side, which in a banking sector is a remarkable phenomenon. Even though I am aware that it is a marketing trick, I was very captivated by receiving your letter.
I am sending you my greetings, it will be delightful to enjoy a glass of prosecco from you tonight, thinking about the past eighteen years.