General Disclosures

Indicator number Indicator name Scope Position in the report / comment
102-1 Name of the organization mBank
102-2 Activities, brands, products, and services mBank
102-3 Location of headquarters mBank S.A.
ul. Senatorska 18
00-950 Warszawa
skr. poczt. 728
102-4 Location of operations 3 countries: Poland, Czech Republic and Slovakia
102-5 Ownership and legal form mBank
102-6 Markets served mBank
102-7 Scale of the organization GRI Index


mBank in 2018


102-8 Information on employees and other workers Tables with non-financial data
102-9 Supply chain In scope of supply chain we cooperate with:
  • electricity and media suppliers,
  • real estate leasing companies,
  • suppliers of specialist services, mainly IT,
  • companies supporting sales and clients’ service,
  • ATM operators, credit and debit cards providers,
  • suppliers of buildings’ maintenance and security services.
102-10 Significant changes to the organization and its supply chain Since publication of last report, no material changes in supply chain of our organisation took place.


102-11 Precautionary Principle or approach Respecting the environment
102-12 External initiatives Ethics, values and Compliance
102-13 Membership of associations Ethics, values and Compliance
102-14 Statement from senior decision-maker Letter from the President of the Management Board of mBank S.A.
102-15 Key impacts, risks, and opportunities Letter from the President of the Management Board of mBank S.A.
Ethics and integrity
102-16 Values, principles, standards, and norms of behavior Ethics, values and Compliance
Stakeholder engagement
102-40 List of stakeholder groups Client approach – facilities

About the report

102-41 Collective bargaining agreements Slovakia: 100% of employees covered by collective agreements.

Another entities of the Group: 0%

102-42 Identifying and selecting stakeholders Choice of some stakeholders we cooperate with was done when formulating the CSR Strategy of the Group.
102-43 Approach to stakeholder engagement Client approach – facilities

Approach to clients and services

102-44 Key topics and concerns raised About the report
Reporting practice
102-45 Entities included in the consolidated financial statements Activities of subsidiaries of mBank Group
102-46 Defining report content and topic Boundaries About the report
102-47 List of material topics About the report
102-48 Restatements of information We did not introduce any corrections to the previous reports.
102-49 Changes in reporting About the report
102-50 Reporting period About the report
102-51 Date of most recent report Last report was published in July 2018.
102-52 Reporting cycle About the report
102-53 Contact point for questions regarding the report About the report
102-54 Claims of reporting in accordance with the GRI Standards About the report
102-55 GRI content index GRI Index
102-56 External assurance About the report
Topic indicators

Economic Performance
201-1 Direct economic value generated and distributed GRI Index
205-1 Operations assessed for risks related to corruption 97.17% (206 out of 212 units were analysed for corruption risk)
205-2 Communication and training about anti-corruption policies  and procedures Tables with non-financial data
205-3 Confirmed incidents of corruption and actions taken In 2018, no cases of corruption were found in mBank.
206-1 Legal actions for anti-competitive behavior, anti-trust,  and monopoly practices In 2006 The Office of Competition and Consumer Protection (UOKiK) initiated proceedings against Visa and Europay and against Polish banks issuing Visa and MasterCard payment cards. UOKiK found that both operators and banks engaged in practices restricting competition in the area of card payments in Poland through price collusion, i.e. illegal setting of interchange fees for payment transactions made with the above-mentioned cards. In 2006 UOKiK imposed a fine of PLN 7.7m on banks, including mBank. Subsequently, the proceedings were conducted between different courts for a period of 10 years. In 2016, mBank and other banks filed a cassation appeal against the Court of Appeals’ decision with the Supreme Court, demanding full annulment of the verdict or total or partial reduction of the fine. On October 25, 2017 the Supreme Court overturned the judgment of the Court of Appeal and referred the case back to the Supreme Court for reconsideration. On March 21, 2018 UOKiK reimbursed the amount of the fine to mBank account. The case is pending.
Environmental indicators
Internal indicator Energy and paper consumption in the organization GRI Index
Social indicators

401-1 New employee hires and employee turnover GRI Index
401-2 Benefits provided to full-time employees that are not provided  to temporary or part-time employees All benefits are equally available to both full-time and part-time employees.

Incentive system

401-3 Parental leave
403-2 Hazard identification, risk assessment, and incident investigation Ergonomics and safety at work
404-1 Average hours of training per year per employee GRI Index
404-2 Programs for upgrading employee skills and transition assistance programs How do we enhance the engagement

Incentive system

404-3 Percentage of employees receiving regular performance and career development reviews 100%
405-1 Diversity of governance bodies and employees Tables with non-financial data
413-1 Operations with local community engagement, impact assessments, and development programs In response to the conclusions of the study „Parental support in learning mathematics” commissioned by the mBank Foundation, a book entitled „Maths is everywhere” was written in 2017. It provides a collection of inspirations as how to, while spending time with a child, open their mind to the perception of mathematical relationships in reality. Thanks to it, the foundation tries to respond to the dynamically changing educational needs of children and help parents to meet them.

Out of all 141 outlets and 143 mKiosks (total of 284 locations), the book was distributed for free in 274 locations (96.5%).

107,000 copies of the book were ordered throughout the year. Since October 2018, the electronic version of the publication can be downloaded from www.mjakmatematyka.pl.

mBank Foundation

417-2 Incidents of non-compliance concerning product and service information and labeling No incidents of non-compliance concerning product and service information and labeling were recorded.
417-3 Incidents of non-compliance concerning marketing communications No incidents of this kind were reported in mBank Group.
418-1 Substantiated complaints concerning breaches of customer privacy and losses of customer data Two complaints were recorded, referring to unauthorized telephone marketing contact resulting from employees’ neglect (the company was not processing personal data of the clients who filed a complaint in scope of marketing and employees had access to the binding procedures with this respect). Actions were taken in order to minimize the risk of such incidents in the future.

Client data security

419-1 Non-compliance with laws and regulations in the social and economic area In 2018, five complaints were filed by means of dispute settlement mechanism (Financial Ombudsman, Municipal Financial Ombudsman, pursuit of a conciliatory trial before a court and Banking Ethics Commission).

Ethics, values and Compliance

Business segment indicators
FS1 Policies concerning social and environmental issues Policy on providing services and financing to entities operating in areas that are particularly sensitive in terms of mBank’s reputation risk”, adopted in December 2015 – this policy imposes restrictions on providing services to companies from sectors which are controversial from the social perspective.

The restrictions apply to the credit process and bank account opening. They entered into force in 2016 and refer to new clients and new financing provided to existing clients.

We have been a signatory to the Ten Principles of UN Global Compact since 2015. We intentionally limited our relationships with companies that break those principles. This policy imposes restrictions on providing services to companies that conduct business activity:

– using child labour or forced labour or otherwise resort to gross violation of human rights;

– involving economic exploitation of areas of great natural interest;

– that threatens world heritage sites.

Ethics, values and Compliance

FS2 Procedures of assessment and screening social and environmental risks We try to eliminate legal risk when financing investments – we check whether investment projects have all required permissions and decisions of relevant authorities. We limit the risk of investing clients’ funds in projects carried out in violation of the law (e.g. projects where the necessary public consultations were not conducted or those which do not compensate for the expected environmental losses). In the case of big investment projects financed with syndicated loans, we employ a technical advisor or demand that one is employed, to supervise the investment process and monitor it on an ongoing basis. As a result we are able to identify potential irregularities, including those concerning social and environmental aspects, on time.

Additionally we apply rules concerning social and environmental risks, included in the policies:

1) Credit Risk Policy of mBank towards corporate clients – latest version was approved by the Corporate and Investment Banking Risk Committee (KRK) on 14th December 2018

„The Bank carefully approaches servicing and funding of clients or transactions for whom/which it identifies reputation risk, in particular social or environmental risk understood as unfavorable impact on society or environment by a client or investment funded by the Bank. The rules of servicing and funding such entities and transactions are determined in the “Policy of servicing and funding entities running their activity in areas particularly vulnerable from the perspective of Bank’s reputation risk”, approved by the KRK” (this description refers to the policy described in FS1)

2) mBank funding rules for defense sector approved by KRK on 14th December 2016

„mBank, by cooperating with companies from the defense sector, takes into account political, social, ethical and environmental issues which may negatively impact mBank’s reputation. In principal, mBank engages in transactions in defense sector with state-owned companies, governmental agencies and state-controlled entities”.

FS6 Portfolio structure divided into business lines, regions, size (i.e. micro/SME/big) and sectors mBank in 2018

Performance of business segments

FS13 Access to financial services in low-populated and economically weaker areas Client approach – facilities
FS14 Initiatives enhancing an access to financial services for the disabled Solutions for persons with disabilities


Search result: