| Risk area |
Measures |
| Corruption |
- Activity of the Compliance Department: implementation of policies, regular training of all employees
- An anti-corruption clause is inserted in contracts with suppliers, contractors and service providers
|
| Data security |
- Implementation of GDPR-compliant regulations
- The social campaign “Be cautious online”
|
| Employees |
- Compliance with the mBank S.A. Anti-mobbing Policy, trainings for managers, the possibility of anonymous reporting of infringements via application mSygnał (whistleblowing)
- Compliance with occupational health and safety requirements under applicable regulations
|
| Diversity |
- Compliance with the diversity provisions of the mBank S.A. Work Rules
- Accession to the Diversity Charter initiative in January 2018
- Telework and home office opportunities
- Rooms for parents with children
- Extra 2 days off for child care
- Solutions for clients with disabilities (e.g., service in the Polish Sign Language)
|
| Society |
- Dialogue with stakeholders (meetings with investors, meetings with clients), regular customer satisfaction surveys
|
| Environment |
- Implementation of the RES development support policy
- For major projects financed by bank syndicates, we hire or require a technical consultant in order to promptly identify any irregularities, including those affecting the environment
|
| Products |
- Transparent communication and information concerning products and services
- Transparent complaint handling procedures
- Rules of clear communication (mKanon)
- Simplification of agreements (Akcja Renowacja)
|
| Reputation and image |
- Selected units of the bank monitor reputation risk on an on-going basis and manage it in line with the mBank S.A. Group Reputation Risk Management Strategy
- Compliance with the mBank S.A. Sponsorship Policy
- Regulation concerning development and publication of advertising of products and services offered by mBank S.A.
|
