mBank places a very strong emphasis on security of IT systems and data based on adequate organisational and technical solutions. We promote cybersecurity among our employees. E-learning and in-class training raises employees’ awareness and knowledge of cybersecurity.

. We run educational campaigns for clients online security and offer emergency support services provided by our company Cyber Rescue.

We work to mitigate cyber risks. As a leader of digital banking solutions, we use adequate, state-of-the-art security monitoring systems from renowned vendors. We counteract new types of cyberattacks. Advanced technology works hand in hand with competent people. For instance, the mBank Security Department includes a Security Operations Center (SOC). Employees and clients may report all cybersecurity matters to the SOC, including identified incidents, attempted attacks, infections, and suspicious transactions. SOC operates 24/7/365. Clients can contact the SOC by email at

We have also set up a dedicated team mBank CERT, co-operating with other teams of this type all over the world as a member of an organisation Trusted Introducer. mBank CERT holds the Accredited status.

We have developed the mBank Cybersecurity Policy to ensure high resilience to cyber risks. It is a part of the mBank S.A. Information Security Policy.

According to the Policy:

  • We align the required cybersecurity levels with our innovative business;
  • We secure resources necessary for security processes and implement new cybersecurity measures;
  • We identify legal requirements concerning security;
  • We raise the cybersecurity awareness of employees and clients;
  • We manage events through early detection, reaction, lessons learned, and risk assessment;
  • We manage suppliers and work with business partners;
  • We regularly develop and improve our expertise.

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