secure mobile banking
how to safely download the app
always download apps from official app stores – apps downloaded from unknown sources pose a threat to your money and data
avoid downloading apps using QR codes – it can be difficult or impossible to determine who created the QR code and where it will redirect you
never download apps from links provided in text messages, emails or via messaging apps
note
When downloading an app from sources other than official app stores, you run the risk of downloading a malicious app which criminals may use to steal your data or intercept text messages and send them without your consent.
official app stores
Download mBank’s app from official app stores only.
how to securely log in to the mobile app
PIN
PIN is a code consisting of 6–8 digits which you determine by yourself. You will use it to log in to the app and confirm operations.
note
never share your PIN to the app with anyone; remember that the bank employees will never ask you to provide your PIN
set a different PIN to the app than the ones you use e.g. for your card or phone
never enter your PIN on websites (in the browser)
when entering your PIN, make sure it cannot be seen by others (especially in public places)
biometric data
Biometric data are your unique features which are almost impossible to replicate by cybercriminals. You can log in to the mobile app with a fingerprint or a face scan.
note
Do not add other people’s biometric data to your device, as they will be able to access your account.
PIN
PIN is a code consisting of 6–8 digits which you determine by yourself. You will use it to log in to the app and confirm operations.
note
never share your PIN to the app with anyone; remember that the bank employees will never ask you to provide your PIN
set a different PIN to the app than the ones you use e.g. for your card or phone
never enter your PIN on websites (in the browser)
when entering your PIN, make sure it cannot be seen by others (especially in public places)
biometric data
Biometric data are your unique features which are almost impossible to replicate by cybercriminals. You can log in to the mobile app with a fingerprint or a face scan.
note
Do not add other people’s biometric data to your device, as they will be able to access your account.
PIN
PIN is a code consisting of 6–8 digits which you determine by yourself. You will use it to log in to the app and confirm operations.
note
never share your PIN to the app with anyone; remember that the bank employees will never ask you to provide your PIN
set a different PIN to the app than the ones you use e.g. for your card or phone
never enter your PIN on websites (in the browser)
when entering your PIN, make sure it cannot be seen by others (especially in public places)
biometric data
Biometric data are your unique features which are almost impossible to replicate by cybercriminals. You can log in to the mobile app with a fingerprint or a face scan.
note
Do not add other people’s biometric data to your device, as they will be able to access your account.
how to securely confirm operations
In mBank CompanyMobile, you can confirm operations using the mobile authorisation.
you’ve lost your phone or token?
Check what to do if you’ve lost your phone or token used to confirm instructions or if someone stole it from you.
Call our Customer Centre (between 8 a.m. and 6 p.m.):
dial 801 273 273 (for landline calls; the charge is collected per one impulse regardless of the call duration), or
dial 22 6 273 273 (for mobile calls and international calls; the charge is collected as per the operator’s tariff).
secure mobile banking
Find out how to safely use the device on which you have the mobile app installed.
always block the phone screen – this way, unauthorised persons will not have access to your phone
use anti-malware software to protect yourself from malware
update the Android/IOS system to the latest version
do not click links from text messages or emails if you’re not sure if they come from a secure, trusted source
do not log in to the bank when using a public or unsecured Wi-Fi network
download mobile apps only from credible sources
This is not an offer. Please remember that mBank distributes its mobile app only in authorised app stores: App Store (Apple iOS), Google Play (Android) and AppGallery (Huawei). You should always use those app stores to download and update the mobile app as the apps available there bear digital certificates and undergo verification, which guarantees security. Do not download apps from untrusted sources! The latest version of the mobile app can be downloaded on devices with Android 7.0 or iOS 15.0 (or higher). Please read the privacy policy of mobile apps.