from landline phones, single connection fee for the whole call, regardless of its duration

801 273 2731

for mobile phones and international calls, call charge according to the operators’ fees, as per the current price list

 + 48 22 6 273 2732

Out of concern for the security and convenience of our clients we have opened a hotline - Contact center

 

In the Contact center you may obtain information about

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    products and services of electronic and transactional banking, in particular: mBank CompanyNet, BRESOK, Multicash and bank account, products related to the management of receivables collection, corporate and prepaid cards

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    status of orders processed by electronic banking systems

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    account balance and account history

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    technical support

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    functioning of tokens, qualified and authorisation certificates as well as electronic signatures

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    integration of the bank's electronic banking systems with the client's systems

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    training in the use of electronic banking systems

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    recovery of archival account statements

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    ongoing support and details of using the electronic banking systems, in particular: logging in to the electronic banking systems, executing orders and instructions

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    generating and downloading reports, verifying the status of orders and instructions

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    documentation concerning electronic banking

Contact center is open from Monday to Friday, from 8:00 to 18:30

IVR - telephone service system in the Contact center

For your convenience, we would like to present to you the central functions of our telephone service system:
1. Online banking (technical support for users of the mBank CompanyNet system)
     1. Authentication – you must enter the ID and PIN for CC (press 1)
     2. Tutorial – information on how to display the ID and PIN for CC in mBank CompanyNet (press 2)
     3. Connection with a consultant (press 0)
     4. Return to the previous menu (press 9)

2. Transactional banking (support for users in the scope of services in the mBank CompanyNet system)
     1. Authentication – you must enter the ID and PIN for CC (press 1)
     2. Tutorial – information on how to display the ID and PIN for CC in mBank CompanyNet (press 2)
     3. Connection with a consultant (press 0)
     4. Return to the previous menu (press 9)

3. Electronic Banking (support for users of the Bresok and MultiCash systems)
     1. Connection with a consultant

4. Support for users of the FX mPlatform
     1. Authentication – you must enter the ID and PIN for CC (press 1)
     2. Tutorial – information on how to display the ID and PIN for CC in mBank CompanyNet (press 2)
     3. Connection with a consultant (press 0)
     4. Return to the previous menu (press 9)

For service in English, press 7.