our strategy

Environmental (E), Social (S) and Governance (G) aspects are an integral part of mBank Group’s business strategy for 2021–2025.

our ESG actions

By 2025, we want to make progress on the ESG agenda and gain the position of a distinguished market player. We have set out strategic directions for the coming years in three dimensions: environmental, social and corporate governance. We have defined objectives and key indicators for each pillar.

environmental (E)

Our role: actively engaging with clients to shape the future of green financing and energy transition. At the same time, we are fully committed to implementing sustainable practices in our day-to-day operations.

our goals	targets and indicators	2024 progress
Reducing greenhouse gases (GHG) emissions of our loan portfolio, steered by SBTi as the most prominent driver to become net-zero.	Transform our loan portfolio to reach net-zero by 2050.	We calculated the carbon footprint of our loan portfolio, which has the largest impact on our emissions, and we are planning to publish Climate Transition Plan in 2025.
	Make a decision regarding portfolios covered by SBTi and their decarbonization methods.	The application to SBTi has been submitted and approved.
	Submit an application with decarbonization targets to SBTi for validation till 30.09.2024.
Partnering with our clients by offering products and services to stimulate their sustainable and green activities.	Provide PLN 10 billion of green financing (for renewable energy sources, decarbonization, circular economy, e-mobility, etc.) by the end of 2025, including PLN 5 bilion from mBank and PLN 5 billion from other sources such as consortia and green bonds issues arranged for clients. (for renewable energy sources, decarbonization, circular economy, e-mobility, etc.) by the end of 2025, including PLN 5 bilion from mBank and PLN 5 billion from other sources such as consortia and green bonds issues arranged for clients.	In 2024, we provided PLN 7.6 billion of sustainable financing and mobilized more than PLN 8.5 billion in the organization of green bond issues and consortiums.

	Increase the yearly sale of mortgage loans for real estates compliant with the NZEB-10% (Nearly Zero Energy Building) standard to 14% in 2024 and 18% in 2025 of total mBank’s mortgage loan production (by volume).	The share of mortgages for energy-efficient houses and apartments accounted for 13,2% of total sales.
	Offer at least 50% of investment solutions manager within mBank Group promoting environmental or social characteristics (“light green” in line with Art. 8 of SFDR) by 2025.	Started on January 2025 50% of our investment solutions offered was “light green” in accordance with Article 8 of the SFDR.
	Issue green bonds as defined in the mBank S.A. Green Bond Framework in the amount of PLN 5 billion until the end of 2025.	In 2024, we issued “green” bonds of a nominal value of PLN 2.1 billion.
Limiting own GHG emissions by decarbonizing our operations.	Become net zero in own operations by 2040.	We have expanded the scope of carbon footprint calculations in our own operations. We continue to transform our fleet, which already includes 110 electric cars and 25 plug-in hybrids (PHEVs), which together account for 17% of the fleet.
	Use clean energy, with minimum 80% of the electric energy purchased for the needs of the bank coming from renewable sources from 2023 onwards.

		The share of energy from renewable sources accounted for almost 98% of consumption in mBank Group in 2024.

our goals	targets and indicators	2024 progress
Reducing greenhouse gases (GHG) emissions of our loan portfolio, steered by SBTi as the most prominent driver to become net-zero.	Transform our loan portfolio to reach net-zero by 2050.	We calculated the carbon footprint of our loan portfolio, which has the largest impact on our emissions, and we are planning to publish Climate Transition Plan in 2025.
	Make a decision regarding portfolios covered by SBTi and their decarbonization methods.	The application to SBTi has been submitted and approved.
	Submit an application with decarbonization targets to SBTi for validation till 30.09.2024.
Partnering with our clients by offering products and services to stimulate their sustainable and green activities.	Provide PLN 10 billion of green financing (for renewable energy sources, decarbonization, circular economy, e-mobility, etc.) by the end of 2025, including PLN 5 bilion from mBank and PLN 5 billion from other sources such as consortia and green bonds issues arranged for clients. (for renewable energy sources, decarbonization, circular economy, e-mobility, etc.) by the end of 2025, including PLN 5 bilion from mBank and PLN 5 billion from other sources such as consortia and green bonds issues arranged for clients.	In 2024, we provided PLN 7.6 billion of sustainable financing and mobilized more than PLN 8.5 billion in the organization of green bond issues and consortiums.

	Increase the yearly sale of mortgage loans for real estates compliant with the NZEB-10% (Nearly Zero Energy Building) standard to 14% in 2024 and 18% in 2025 of total mBank’s mortgage loan production (by volume).	The share of mortgages for energy-efficient houses and apartments accounted for 13,2% of total sales.
	Offer at least 50% of investment solutions manager within mBank Group promoting environmental or social characteristics (“light green” in line with Art. 8 of SFDR) by 2025.	Started on January 2025 50% of our investment solutions offered was “light green” in accordance with Article 8 of the SFDR.
	Issue green bonds as defined in the mBank S.A. Green Bond Framework in the amount of PLN 5 billion until the end of 2025.	In 2024, we issued “green” bonds of a nominal value of PLN 2.1 billion.
Limiting own GHG emissions by decarbonizing our operations.	Become net zero in own operations by 2040.	We have expanded the scope of carbon footprint calculations in our own operations. We continue to transform our fleet, which already includes 110 electric cars and 25 plug-in hybrids (PHEVs), which together account for 17% of the fleet.
	Use clean energy, with minimum 80% of the electric energy purchased for the needs of the bank coming from renewable sources from 2023 onwards.

		The share of energy from renewable sources accounted for almost 98% of consumption in mBank Group in 2024.

social (S)

Our role: we support the financial health of our clients and provide inclusive banking services, while building an organisational culture rooted in ESG values.

our goals	targets and indicators	2024 progress
Providing an attractive work environment that ensures diversity, equity and inclusion.	Ensure gender balance in the succession program (at minimum 45% of a given gender) and reduce the pay gap (keeping it below 5%).	We achieved the goal and in 2024 the proportions of women and men designated as successors in the succession program were 53.1% women and 46.9% men.
Ensuring balanced gender representation at mBank Group.	Increase the level of gender representation in managerial bodies of mBank’s main subsidiaries (including mLeasing, mFaktoring, mBank Hipoteczny, mTFI, mFinanse) to 40% by the end of 2026.	The share of women in the management bodies of the listed companies was 37.5%.
Making social impact through fostering financial health and education of our clients.	Continue financial education and promote responsible management of personal finance among clients by growing the number of users of dedicated functionalities in mBank's mobile and internet services.	We announced a target to be implemented under UNEP FI. It is to increase and maintain the financial resilience and financial well-being of Poles by supporting them in managing expenses and building a financial cushion. In 2024, we reached 54% of customers who declared they are financially resilient. At the end of 2024, 1.92 million users were using the Personal Finance Manager (PFM) tool. For another year, as a general partner, we are participating in the project "Captivated by Economics", in which, together with the Warsaw Institute of Banking (WIB), we teach young people a healthy approach to finances. Over 330,000 students have already participated in the project.

our goals	targets and indicators	2024 progress
Providing an attractive work environment that ensures diversity, equity and inclusion.	Ensure gender balance in the succession program (at minimum 45% of a given gender) and reduce the pay gap (keeping it below 5%).	We achieved the goal and in 2024 the proportions of women and men designated as successors in the succession program were 53.1% women and 46.9% men.
Ensuring balanced gender representation at mBank Group.	Increase the level of gender representation in managerial bodies of mBank’s main subsidiaries (including mLeasing, mFaktoring, mBank Hipoteczny, mTFI, mFinanse) to 40% by the end of 2026.	The share of women in the management bodies of the listed companies was 37.5%.
Making social impact through fostering financial health and education of our clients.	Continue financial education and promote responsible management of personal finance among clients by growing the number of users of dedicated functionalities in mBank's mobile and internet services.	We announced a target to be implemented under UNEP FI. It is to increase and maintain the financial resilience and financial well-being of Poles by supporting them in managing expenses and building a financial cushion. In 2024, we reached 54% of customers who declared they are financially resilient. At the end of 2024, 1.92 million users were using the Personal Finance Manager (PFM) tool. For another year, as a general partner, we are participating in the project "Captivated by Economics", in which, together with the Warsaw Institute of Banking (WIB), we teach young people a healthy approach to finances. Over 330,000 students have already participated in the project.

governance (G)

Our role: we are developing internal solutions to facilitate the transition towards sustainability, with particular emphasis on resilience of the risk management system and transparency.

strategic goals	targets and measures	2024 progress
Integrating environmental, social and governance risks with mBank’s risk management.	Incorporate ESG into credit and Internal Capital Adequacy Assessment Process documentation, and perform materiality assessment of ESG risk each year.	We introduced the Environmental Risk Management Strategy and conducted a materiality assessment of ESG-related risks as well. Additionally, we enriched the credit process with new elements related to sustainability.
Enhancing our corporate governance by ESG aspects.	Have all TOP 100 managers (at mBank and main subsidiaries) with goals related to ESG at a 10% weight in their Objective and Key Results.	All of TOP 100 mBank managers included ESG-related objectives with a weight of at least 10%.
Promoting transparency and ESG standards among our business partners.	Have 70% of eligible partners and suppliers (under central purchasing process) to be compliant with the 10 Principles of the UN Global Compact by 2025.	89% of contracts signed under the central procurement process had an appropriate ESG statement.

strategic goals	targets and measures	2024 progress
Integrating environmental, social and governance risks with mBank’s risk management.	Incorporate ESG into credit and Internal Capital Adequacy Assessment Process documentation, and perform materiality assessment of ESG risk each year.	We introduced the Environmental Risk Management Strategy and conducted a materiality assessment of ESG-related risks as well. Additionally, we enriched the credit process with new elements related to sustainability.
Enhancing our corporate governance by ESG aspects.	Have all TOP 100 managers (at mBank and main subsidiaries) with goals related to ESG at a 10% weight in their Objective and Key Results.	All of TOP 100 mBank managers included ESG-related objectives with a weight of at least 10%.
Promoting transparency and ESG standards among our business partners.	Have 70% of eligible partners and suppliers (under central purchasing process) to be compliant with the 10 Principles of the UN Global Compact by 2025.	89% of contracts signed under the central procurement process had an appropriate ESG statement.

our strategy

our ESG actions

environmental (E)

social (S)

governance (G)

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