mBank in numbers

mBank

mBank

mBank

mBank

mBank

mBank

bank in Poland in terms of total assets

present on the market

active users of mobile banking

retail clients

corporate clients

present also in the Czech and Slovak markets

 

 
mBank Mobility icon for all client groups

mBank has been a synonym for innovative banking solutions for years. We were the first fully Internet-based bank in Poland and today we set the direction of the mobile and on-line banking development. We are one of the strongest and fastest growing financial brands in Poland, listed on the Warsaw Stock Exchange since 1992.

The bank started its operation in 1986 as Bank Rozwoju Eksportu (BRE Bank) and over the years it has systematically developed its competencies in the area of servicing various client groups, continuously enriching its offer. After the brand unification in November 2013, when the mBank name replaced not only the name of the company, but also the BRE and MultiBank brands - the bank gained not only a new image, but also new values.
Today we are a universal bank, specialising in servicing all client groups. Acting under the mBank logo, which has different colours depending on the type of the offer, we provide comprehensive services within the scope of retail, business, corporate and private banking.

Personal Banking

Basic logotype

Premium Banking

Private Banking

Business

SME and corporates

mBank Group's history

  • mBank is a partner of the 26th Finale of the Great Orchestra of Christmas Charity
  • Establishment of mElements, a company specialising in innovative solutions in the field of banking API
  • mBank set up the first and largest fund in the region of Central and Eastern Europe – mAccelerator, that specialises in developing and commercialising new technologies
  • Selling a licence for mobile and Internet services in the mBox project
  • mBank subsidiaries – Dom Maklerski mBanku and mWealth Management were integrated within the Group’s structure.

  • Aspiro, a company providing financial advisory services changed its company name to mFinanse

  • Launch of the long-term cooperation with AXA Group

  • Migration of former Multibank and Private Banking to mBank transactional platfrom. Last brands integration stage under one mBank name.

  • Launch of cooperation with Orange – a retail mobile bank Orange Finanse is created

  • mBank launches a new branch format and invests in changed branch network. Starts with a project of light branches in shopping centres.

  • Start of New mBank – fully modernized transactional platform

  • mBank in a new, visual version

  • All brands of BRE Bank Group under one, mBank sign – unification of brands and rebranding of all Group units: MultiBank, BRE Bank and BRE Private Banking under one name – mBank.

  • mBank, in cooperation with telco operators introduces NFC mobile payment service in its offer

  • A mobile version of transactional services for IOS and Android is launched in Multibank

  • mBank’s mobile transactional platform for iOS and Android is launched

  • Foreign expansion of retail operations, the first branches of mBank are set up in the Czech Republic and Slovakia

  • Start of iBRE, a modern Internet banking system for companies.

  • Launch of Multibank, the second retail arm of BRE Bank.

  • Establishment of mBank – the first Internet-only bank in Poland – completed in just one hundred days.

  • Merger with Polski Bank Rozwoju SA – First takeover in the history of Polish capital market performed as a public call for sale.

  • Poland’s first Private Banking offer is launched – private banking dedicated to clients with high and stable financial capabilities, which needs exceed norms of everyday banking services.

  • Debut on Warsaw Stock Exchange.

  • Receipt of credit line facilities from the World Bank and International Finance Corporation. BRE Bank becomes a member of the international settlement system SWIFT.

  • Establishment of Bank Rozwoju Eksportu.  Sale of bank shares in public offering performed in 1986 was the first transaction of this type in Poland since pre-war.

To help. Not to annoy. To delight... Anywhere.

Strategy of mBank Group for 2020-2023
titled "Growth fuelled by our clients"

  •  

    The strategy of mBank Group for 2020-2023 was developed as a response to the current changes in the environment and the expected trends in the future. We took into account, among others, economic prospects, technological progress, evolution of consumer behaviour and expectations, local constraints and internal conditions. Building upon the experience gathered during the implementation of the previous strategy, we confirm that mBank Group's mission and values continue to be valid under the new plan.

In the strategy for 2020-2023, we will focus on 4 areas, corresponding to the key components of our business model:

 

Acquisition and long-term relationships

We will be growing organically by constant attracting new clients (especially young and firms) and strengthening our position in the 30-45 age group. We will improve the retention of individual customers by developing products that anchor them in the bank at particular stages of their life cycle. In the corporate segment, we will shape our customer portfolio by anticipating trends and changes in the environment, while maintaining a high diversification of exposures. We will expand our knowledge of customers in order to more precisely identify and satisfy their needs by constructing a personalised offer. Continuing the assumptions of empathy, we will communicate with our clients in an understandable way and distinguish ourselves by the transparency of the offer, including our pricing policy.

Ecosystem and user experience

We will be constantly improving remote bank access channels and promote digital self-service. We will give the leading role to the mobile application, which will have the same scope of functionality as the Internet banking service, while contact center and outlets will play a supportive role. We will be developing the retail platform by supplementing it with value-added services and the offer of selected partners, including non-financial ones. Focused on providing convenience, ease and speed of use, we will build the best digital banking for corporations in Poland.

Operational advantage

We will maintain the technological advantage in the financial sector. We will rely on agile interdisciplinary teams to design and deliver end-to-end solutions. We will modify IT architecture using industry best practices. We will increase the digital self-service of our customers while optimising our sales network. We will improve the operational efficiency of the bank by implementing automation on a large scale and simplifying processes.

We will ensure that the work environment and its organisation in mBank Group will foster efficiency, cooperation, high engagement and the creation of innovative solutions. We want to make managers think outside the box and inspire development, and employees who seek new solutions and take care of our clients. We will use technology to relieve employees from routine tasks and implement automated tools to facilitate compliance with regulations.

The activities of mBank Group in 2020-2023 will be focused on achieving the following financial targets:

  • Net interest margin (NIM): increase to ~3.0% in 2023,
  • Cost/Income ratio (C/I): reduction to ~40% in 2023,
  • Return on equity (ROE net): improvement to ~10.5% in 2023,
  • Loans/Deposits ratio: in a range of 92-94% every year,
  • Capital ratios: year-end level minimum 1.5 p.p. above the PFSA requirements,
  • Average annual growth (CAGR) in 2019-2023 at: loans ~6%, deposits ~6%, total income ~8%, total costs ~5%.

mBank’s goal is to pay 50% of net profit as a dividend.

mBank Group's values

mBank for years has been the synonim of innovative, customer-friendly banking solutions. Also nowadays, as the first fully-internet bank in Poland we set the standards of the internet and mobile banking.

  • 1.  

    Read about the values that guide us

    • mBank are mainly people who cooperate with the aim to understand and precisely meet the needs of clients and share the responsibility for their satisfaction. Common values form the basis for the development of organisation and trust in customer relations. A clearly specified model of values (the chart below) is an expression of the internal consistency of the organisation, focused on offering the highest standards of service, as well as setting the direction for actions in increasingly challenging market environment.

 
mBank Group in the financial services market

At the end of 2018, mBank was among the largest Polish banks across all relevant market segments.
Most of the Group subsidiaries also rank high in their respective market segments. The table below presents the market share and the position of mBank and of selected subsidiaries at the end of 2019, 2018, 2017 and 2016:

  • 1.  

    Expand to see detailed data on market position of mBank Group's segments

    •  

      Business category Market position in 2019* Market share
      Corporate Banking   2016 2017  2018 2019

      Corporate loans

       

      6.1%

      6.4%

      6.6%

      7.5%

      Corporate deposits

       

      10.1%

      9.6%

      9.0%

      9.9%

      Leasing

      4

      6.9%

      7.4%

      7.4%

      6.8%

      Factoring

      6

      7.3%

      7.2%

      7.9%

      7.9%

      Retail Banking in Poland

       

       

       

       

      Total loans

       

      6.5%

      6.3%

      6.5%

      7.0%

      - of which mortgage loans

       

      7.5%

      6.9%

      6.9%

      7.3%

      - Non-mortgage loans

       

      5.0%

      5.4%

      5.8%

      6.5%

      Deposits

       

      6.1%

      5.9%

      6.4%

      7.0%

      Retail Banking in the Czech Republic

      Total loans

       

      1.4%

      1.4%

      1.4%

      1.3%

      - Of which mortgage loans

       

      1.8%

      1.7%

      1.6%

      1.4%

      - Non-mortgage loans

       

      0.7%

      0.8%

      0.9%

      1.0%

      Deposits

       

      1.6%

      1.6%

      1.7%

      1.6%

      Retail Banking in Slovakia

      Total loans

       

      0.7%

      0.6%

      0.6%

      0.7%

      - Of which mortgage loans

       

      0.8%

      0.6%

      0.6%

      0.6%

      - Non-mortgage loans

       

      0.4%

      0.6%

      0.7%

      0.8%

      Deposits

       

      1.6%

      1.7%

      1.8%

      1.9%

      Investment Banking

      Financial markets

       

      - Treasury bills and bonds

       

      16.2%

      14.8%

      14.3%

      11.3%

      - IRS/FRA

       

      11.5%

      12.5%

      10.7%

      15.1%

      Non-Treasury securities (wartość zadłużenia)

       

      - Short-term debt securities

      3

      9.8%

      7.4%

      11.6%

      9.2%

      - Corporate bonds

      3

      11.5%

      12.9%

      12.0%

      12.1%

      - Bank debt securities**

      1

      34.6%

      31.2%

      23.4%

      23.8%

      Brokerage

       

      - Equities trading

      11

      4.4%

      5.3%

      4.1%

      3.4%

      - Futures

      2

      12.3%

      11.9%

      15.6%

      13.0%

      - Options

      4

      9.7%

      12.8%

      12.0%

      9.4%

      Source: Own calculations based on data from mBank, NBP, WSE, CNB, NBS, Fitch Polska, Polish Factors Association, Polish Leasing Association, press reports.

      * Where determinable.
      ** Excluding “road bonds” issued by Bank Gospodarstwa Krajowego (BGK).

 
mBank Group and the Polish banking sector performance in 2019

mBank’s performance relative to the overall banking sector in 2019 was very strong, as presented in the comparisons of key efficiency and profitability ratios in the following table:

  • 1.  

    Expand to see detailed data

    •  

      mBank Sector

      Net interest margin (%)

      2.63

      2.51 

      Cost to income (%, incl. banking tax)

      50.5

      55.4

      Return on Assets (%)

      0.66

      0.75

      Return on Equity (%)

      6.6

      7.1

      Loans to Deposits (%)

      90.3 90.2