If you have forgotten your password or want to unblock access to online banking, you can do so in four different ways:

1. Do you have access to the mobile app?
• log in to the mBank mobile application
• in the app, select Menu > Settings > Security > Access to the bank
• check the access status under “online banking”
• if the status is ACTIVATE, click ACTIVATE
• if the status is BLOCK, click BLOCK and then ACTIVATE when the status changes
• we will call you and a voiceover will read out your temporary password
• you will receive an SMS with a temporary ID
• the temporary password and ID will be valid for 15 minutes; if you do not use them within this time, order the temporary login details again
• go to the login page, enter the temporary ID from the SMS and the temporary password read out to you by the voiceover and click NEXT
• set your new password (8 to 20 characters) - check out How do I build a secure password?
• confirm the change of password by mobile authorisation or SMS code
• we will then remind you of your permanent client’s ID
Don’t have our mobile app? Download it from an authorised store (Google Play, App Store, AppGallery), link it to your account – check out how to activate the app? Then recover access according to the steps described above.

2. No access to the mobile app? Order an activation package
• to order a package, use one of the following options:
• go to the login page and click “Unblock access”, then select “VIA ONLINE BANKING” (you will need your ID), then enter the details required on the page and click SEND
• call mLine at + 48 42 6 300 800 (the call will be answered by our bot Marek – just say you don't remember your ID or ask to speak to a consultant)
• once you have done so, you will receive an e-mail with an activation package containing your ID and a temporary login password 
• you will receive the activation package as an encrypted PDF file
• you will receive the file password by SMS
• go to the login page and enter your ID and temporary password from the PDF file and click NEXT
• the temporary password is valid for 48 hours (if you do not use it within this time, order a new activation package)
• set your new password (8 to 20 characters) - check out How do I build a secure password?
• confirm the change of password by mobile authorisation or SMS code

3. Failed to activate or unblock access to online banking via the website? Call mLine - you will need your ID and telecode for verification:
• create a new temporary password (8 to 20 digits)
• call mLine (+48 42 6 300 800) - your call will be answered by our bot Marek
• bot Marek will ask you for your details: ID, telecode, and the new temporary password
• go to the login page, enter your ID and the temporary password set on mLine and click NEXT 
• set your new password (8 to 20 characters) - check out How do I build a secure password?
4. You can also visit an mBank branch. 
• check out the list of our branches
• remember to bring a valid identity document