In the strategy for 2020-2023, we will focus on 4 areas, corresponding to the key components of our business model:
The strategy of mBank Group for 2020-2023 was developed as a response to the current changes in the environment and the expected trends in the future. We took into account, among others, economic prospects, technological progress, evolution of consumer behaviour and expectations, local constraints and internal conditions. Building upon the experience gathered during the implementation of the previous strategy, we confirm that mBank Group's mission and values continue to be valid under the new plan.
We will be growing organically by constant attracting new clients (especially young and firms) and strengthening our position in the 30-45 age group. We will improve the retention of individual customers by developing products that anchor them in the bank at particular stages of their life cycle. In the corporate segment, we will shape our customer portfolio by anticipating trends and changes in the environment, while maintaining a high diversification of exposures. We will expand our knowledge of customers in order to more precisely identify and satisfy their needs by constructing a personalised offer. Continuing the assumptions of empathy, we will communicate with our clients in an understandable way and distinguish ourselves by the transparency of the offer, including our pricing policy.
We will be constantly improving remote bank access channels and promote digital self-service. We will give the leading role to the mobile application, which will have the same scope of functionality as the Internet banking service, while contact center and outlets will play a supportive role. We will be developing the retail platform by supplementing it with value-added services and the offer of selected partners, including non-financial ones. Focused on providing convenience, ease and speed of use, we will build the best digital banking for corporations in Poland.
We will maintain the technological advantage in the financial sector. We will rely on agile interdisciplinary teams to design and deliver end-to-end solutions. We will modify IT architecture using industry best practices. We will increase the digital self-service of our customers while optimising our sales network. We will improve the operational efficiency of the bank by implementing automation on a large scale and simplifying processes.
We will ensure that the work environment and its organisation in mBank Group will foster efficiency, cooperation, high engagement and the creation of innovative solutions. We want to make managers think outside the box and inspire development, and employees who seek new solutions and take care of our clients. We will use technology to relieve employees from routine tasks and implement automated tools to facilitate compliance with regulations.
The activities of mBank Group in 2020-2023 will be focused on achieving the following financial targets:
mBank’s goal is to pay 50% of net profit as a dividend.
Information on the implementation of mBank Group’s strategy are available on the mBank’s website at http://www.mbank.pl/en/investor-relations/new-investors/.
The resolution of mBank's OGM on the distribution of mBank's net profit is available on the mBank's website at https://www.mbank.pl/en/investor-relations/shares/dividends.html
The date of the next OGM is available in the Investor’s Calendar on the mBank’s website: http://www.mbank.pl/en/investor-relations/. The announcement of convening the AGM is among the materials for the next OGM at http://www.mbank.pl/en/investor-relations/general-meeting/.
Dates of publication of the quarterly, semi-annual and annual results of mBank Group are available on mBank’s website: http://www.mbank.pl/en/investor-relations/ in the Investor’s Calendar.
In order to have the right for the dividend payment, an investor has to own the company’s shares in the so called dividend day. As the period of the share purchase settlement is 2 days, an investor should buy the shares at least 2 days before the dividend day.
Information on the dividends payments made by mBank in the previous years are available at http://www.mbank.pl/en/investor-relations/shares/dividends.html .
In order to vote remotely, a shareholder may appoint a proxy – mBank does not provide the possibility to participate in the OGM using electronic channels of communication. The announcement about the convocation of OGM clarifies the rules for participation in the OGM with the proxy. In order to vote by a proxy a shareholder may use a form available among the materials for the next OGM, but it is not mandatory.
The right to participate in the OGM have only the persons being shareholders of the Bank on the Record Date, i.e. 16 days before the OGM. In order to participate in the OGM, an investor should buy the company’s shares at least 18 days before the OGM, as the period of the share purchase settlement is 2 days. Then, at the demand of the shareholder, the shareholder’s brokerage house issues a personal certificate confirming the right to participate in the OGM. It should be done not later than on the first working day after the Record Date. Brokerage houses prepare the list of those entitled from the bearer shares to participate in the OGM and pass it on to the National Deposit of Securities (Krajowy Depozyt Papierów Wartościowych).
Latest Annual Report of mBank Group is available on mBank’s website: http://www.mbank.pl/en/investor-relations/financial-results/ .
Current and historical financial and business information on mBank Group is available on mBank’s website: http://www.mbank.pl/en/investor-relations/financial-results/
Full analysis of quarterly and annual results of mBank Group (since 2006) is feasible via ‘mBank Analyzer’ tool available on http://analyzer.mbank.pl/default.aspx. Data is also available in excel spreadsheets.
Current market consensus on mBank Group results for current and forthcoming year is available on mBank’s website: http://www.mbank.pl/en/investor-relations/shares/consensus.html .
Current analysts’ recommendations are available on mBank’s website: http://www.mbank.pl/en/investor-relations/shares/analysts.html .
To subscribe to mBank’s Newsletter, containing information on mBank’s share price, changes in market consensus and important corporate events you should click on „Subscribe to the “Newsletter” button on the website http://www.mbank.pl/en/investor-relations/contact-for-investors/, enter your email address, and tick the box with agreement on receiving newsletters and processing of personal data by mBank.
Contact to person responsible for communication on mBank’s debt securities and ratings is available on mBank’s website: http://www.mbank.pl/en/investor-relations/ratings-debt-instruments/ .
Contact to Investor Relations team is available on mBank’s website: http://www.mbank.pl/en/investor-relations/contact-for-investors/ . Email address: investor.relations@mbank.pl.
mBank’s audit is provided by Ernst & Young Audyt Polska spółka z ograniczoną odpowiedzialnością sp. k. Rules of selecting the auditor are available on mBank’s website: http://www.mbank.pl/en/about-us/corporate-governance-and-best-practices/
Information on strategic shareholder of mBank is available on mBank’s website: http://www.mbank.pl/en/investor-relations/shares/shareholders.html .
Shareholding structure is available on mBank’s website: http://www.mbank.pl/en/investor-relations/shares/shareholders.html .