Strategy of mBank Group for 2020-2023
titled "Growth fuelled by our clients"

  • The strategy of mBank Group for 2020-2023 was developed as a response to the current changes in the environment and the expected trends in the future. We took into account, among others, economic prospects, technological progress, evolution of consumer behaviour and expectations, local constraints and internal conditions. Building upon the experience gathered during the implementation of the previous strategy, we confirm that mBank Group's mission and values continue to be valid under the new plan.

In the strategy for 2020-2023, we will focus on 4 areas, corresponding to the key components of our business model:


Acquisition and long-term relationships

We will be growing organically by constant attracting new clients (especially young and firms) and strengthening our position in the 30-45 age group. We will improve the retention of individual customers by developing products that anchor them in the bank at particular stages of their life cycle. In the corporate segment, we will shape our customer portfolio by anticipating trends and changes in the environment, while maintaining a high diversification of exposures. We will expand our knowledge of customers in order to more precisely identify and satisfy their needs by constructing a personalised offer. Continuing the assumptions of empathy, we will communicate with our clients in an understandable way and distinguish ourselves by the transparency of the offer, including our pricing policy.

Ecosystem and user experience

We will be constantly improving remote bank access channels and promote digital self-service. We will give the leading role to the mobile application, which will have the same scope of functionality as the Internet banking service, while contact center and outlets will play a supportive role. We will be developing the retail platform by supplementing it with value-added services and the offer of selected partners, including non-financial ones. Focused on providing convenience, ease and speed of use, we will build the best digital banking for corporations in Poland.

Operational advantage

We will maintain the technological advantage in the financial sector. We will rely on agile interdisciplinary teams to design and deliver end-to-end solutions. We will modify IT architecture using industry best practices. We will increase the digital self-service of our customers while optimising our sales network. We will improve the operational efficiency of the bank by implementing automation on a large scale and simplifying processes.

We will ensure that the work environment and its organisation in mBank Group will foster efficiency, cooperation, high engagement and the creation of innovative solutions. We want to make managers think outside the box and inspire development, and employees who seek new solutions and take care of our clients. We will use technology to relieve employees from routine tasks and implement automated tools to facilitate compliance with regulations.

The activities of mBank Group in 2020-2023 will be focused on achieving the following financial targets:

  • Net interest margin (NIM): increase to ~3.0% in 2023,
  • Cost/Income ratio (C/I): reduction to ~40% in 2023,
  • Return on equity (ROE net): improvement to ~10.5% in 2023,
  • Loans/Deposits ratio: in a range of 92-94% every year,
  • Capital ratios: year-end level minimum 1.5 p.p. above the PFSA requirements,
  • Average annual growth (CAGR) in 2019-2023 at: loans ~6%, deposits ~6%, total income ~8%, total costs ~5%.

mBank’s goal is to pay 50% of net profit as a dividend.

Frequently Asked Questions

Current topics


General Meeting

  • 1.  

    Does a foreign shareholder have the ability to vote through the proxy-voting system?

    • In order to vote remotely, a shareholder may appoint a proxy – mBank does not provide the possibility to participate in the OGM using electronic channels of communication. The announcement about the convocation of OGM clarifies the rules for participation in the OGM with the proxy. In order to vote by a proxy a shareholder may use a form available among the materials for the next OGM, but it is not mandatory.

  • 2.  

    What should I do to participate in the General Meeting (OGM)?

    • The right to participate in the OGM have only the persons being shareholders of the Bank on the Record Date, i.e. 16 days before the OGM. In order to participate in the OGM, an investor should buy the company’s shares at least 18 days before the OGM, as the period of the share purchase settlement is 2 days. Then, at the demand of the shareholder, the shareholder’s brokerage house issues a personal certificate confirming the right to participate in the OGM. It should be done not later than on the first working day after the Record Date. Brokerage houses prepare the list of those entitled from the bearer shares to participate in the OGM and pass it on to the National Deposit of Securities (Krajowy Depozyt Papierów Wartościowych).

Financial results