Value creation model

A description of the previous year from the point of view of transformation of capitals – i.e. financial capital, human capital, manufactured capital, intellectual capital, social capital and natural capital – offers the greatest value to all stakeholder groups. It also allows us to put the digital DNA that is present in everything the Group does in the centre of the diagram presented below. It is at the heart of our business model, constitutes the key component of our strategy, determines the way how the bank manages its capitals and shapes tools that we use to interact with our environment, especially with our clients. With a digital factor present in everything we do, mBank maintains a Digital Value Creation Model that is our response to the vision of the banking of the future described in the “Outlook” section.

With the requirements of the international integrated reporting standard in mind, we are forwardlooking, but our actions and strategy take into account events, market changes and innovations that are difficult to predict and will require flexibility in the long term.

While preparing the integrated report we do not lose sight of the expectations of the most demanding report users – our investors, representatives of financial institutions, supervisory authorities, analysts and the media. Ensuring full compliance with the IR standard, we wanted our report to provide users with the key information and enable them to analyse and compare the data with previous years’ results.

At the same time, investors want to know the risks posed by the company’s approach to sustainable growth and analyse this issue in combination with purely business data. Talking about what we do from the point of view of value creation seems to be the best way to respond to those expectations.